Frequently Asked Questions

Swim Lesson FAQ’s

  • It’s simple to book onto lessons here at Lily’s Pad, either book online via our website and it will take you to our booking system. Or contact us on lilyspadswimschool@gmail.co.uk or call us on 0774562889 and we can help you through the booking process.

  • We provide lessons for babies from 2 months old. As babies have spent 9 months in their own watery world, they have a natural affinity in the water so parents can take their babies swimming as soon as they feel ready, you don't need to wait until your baby has had all their jabs. We do recommend that you check with your doctor before starting lessons if your child is premature and can attend lessons after their due date.

  • If your child is attending the Parent & Baby classes or is not fully toilet trained yet then we require that they comply with our Double nappy policy. We ask that you put your child first, in a disposable swim nappy or a reusable cotton (or similar fabric) with disposable liner swim nappy, then on top of that a snug neoprene (or similar fabric) swim nappy.

    We don't want you be the party pooper in the pool (literally)

  • If your child is in our Parent & Baby classes; Teeny Tadpoles, Mini Gliders, Fab Froglets & Happy Hoppers up to the age of 3 then Yes! We ask for a Parent/Guardian to be in the water with your child throughout the lesson. These classes provide a wonderful bonding experience for you and your baby and help build up their confidence in the water.

  • No! Don't worry if you're a bit nervous or not confident about swimming. Your feet can stay firmly on the bottom of the pool, if that is what you are comfortable with. All the activities and exercises are mainly focused on the child but if their is an activity/exercise your not comfortable with then the teacher will adapt to fit your needs.

  • At the point of booking you will be asked a few questions to identify where your child is in their swim journey and be directed to the best suited stage from your given answers. We can also provide an assessment slot to make sure we place your child in the class that suits their abilities the best. If you have any questions or unsure which class to place your child then please don’t hesitate to get in touch and we will be here every step of the way.

  • Here at Lily’s Pad we know, as a child, receiving that badge and certificate is an amazing achievement. So let’s make it a party and have 3 award presentations throughout the year. Your child will receive their well earned badge and certificates with all their fellow classmates and family and we can all celebrate together.

  • In our Parent & Baby lessons we believe strongly in making sure the experience is a positive one and each individual child's needs are met. We consider this when we introduce submersions in our lessons.

    Submersions are NEVER forced in Lily’s Pad Parent & Baby swimming lessons. We will teach you as a parent the ‘signal’ to help prepare your baby so they are ready for the water and take small steps so confidence is built, keeping the nurturing and positive, fun atmosphere in our lessons.

    Be confident that an unhappy baby is never submerged, we will adapt the activity that includes submersions so they can still join in the fun.

  • Unfortunately we don't allow phones on poolside for safeguarding reasons but we do provide “my first” photos memory keepsakes for the Parent & Baby lessons, taken following safeguarding procedures.

  • If the unfortunate event of us having to cancel a class occurs, due to any unforeseen circumstances e.g pool maintenance or a swim teacher sickness, we will make sure you are notified as soon as possible either via text message, email or phone call. You will be given the opportunity to schedule a catch up lesson as we understand the importance of consistency and keeping up on your child's progress. We want minimal disruption in their learn to swim journey.

  • If you decide that you wish to cancel your swimming lessons, we require a written confirmation via email and notice of one full month effective from the date of your email.

    Eg: your payment date is the 1st of every month so if you send your cancellation notice email on the 27th June, your lessons will continue till the end of June. Your final payment will be taken on the 1st July and your last lesson will be in the last week of July.

General Swim FAQ’s

  • No need to book, please turn up to the pool and pay on arrival. Any time between 8:00 am and 7:00 pm (pool closes at 8:00 pm)

  • Yes we will split the pool so there is a lane for swim lessons and a section for general swim.

    The only time general swim will be closed is when we have another event booked. We will make sure this is announced with 48 hour notice.

  • When you arrive at the pool, stop at the reception desk to be greeted by our friendly staff and they will check you in if you've booked online or pay for your session there.

    Make your way to the changing rooms and don’t forget a padlock to put your stuff in the lockers provided. Finally make a big splash and enjoy yourself.

  • Unfortunately we don’t allow phones to be on poolside for safeguarding reasons.

  • If you can't make the session you provisionally booked then please let us know as soon as possible so we can open up your place for someone else. If you have already paid you can receive a credit for a future date.

  • Children must be 12 years and over and be able to swim independently to attend the general swim sessions without an adult.

    Children aged 8 and over and confident swimmers can swim without an adult in the water but the adult must be present on poolside at all times.

    There must be 1 adult to every 2 non-swimmers.

Aqua Aerobics FAQ’s

  • You can book your aqua class here or alternatively, you can turn up and book and pay at the reception desk. Please bear in mind the class has a strict ratio so walk-ins run the risk of not being able to attend.

  • Yes of course! You can book online or we highly recommend booking your space for your next class with our lovely staff whilst you're at the pool.

  • If you can't make the class you provisionally booked then please let us know as soon as possible so we can open up your place for someone else. If you have already paid you can receive a credit for a future date.

  • Just a costume and towel and ready for a fun time.

    We will provide all the equipment you will need in the class.

  • When you arrive at the pool, stop at the reception desk to be greeted by our friendly staff and they will check you in if you've booked online or pay for your class there.

    Make your way to the changing rooms and dont forget a padlock to put your stuff in the lockers provided. Finally, have fun and enjoy your class.

  • Any one from 12 to 112 can attend our aqua classes. We just ask that you are aware of the pool depth and make sure you are able to reach the bottom of the pool before attending a session.